Here is the approach I took i drop every thing from database to website, ran the installation based on the zip you sent to me and everything when well, once the application was installed I replace the new installation with the copy of our production site and restore the database with a backup then browse the site again i got the same error as before" PHP Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in E:\OSTicket\osTicket-v1.9.14\upload\include\pear\Mail\mail.php on line 153 " .Obviously there is a setting of some sort in either the website or database that must be looking for the mail setting but I can seem to be able to find it any sugestion?