osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Add new features on OSTicket
Hi everyone !
For my internship i have to upgrade the actual version of OSTicket for my company (v1.7) to the lastest version and they want to add some new features but i don't find anything up-do-date about that.
The new features are:
- add a new tab "Pending Client", "Pending Provider", "Pending Solution" and "Solved" (and be able to add whatever we want) for the tickets.
- have a cost management per employee according to the time spent on the tickets.
- open a ticket automatically when we recieve a mail to the support address and have a follow-up of the mails sent and received in the body of the ticket automatically.
Thank you for helping !