Micke101, thanks for the info. Yes, changing %prefix%_form_entry_values table did update the ticket priority and I can see the new priority when I click on the ticket details.However, the new priority is not showing up on the main open ticket listing. Lists the old priority for the ticket. Any ideas how to fix?Another related question, is there a way to change the priority of a ticket without changing the due date? The standard ticket edit form requires a new date if I change the priority.