We need a quick way for a technician to be able to see some notes for each organization if they are trying to create a ticket for that user or are reading a ticket that's already been created.Since you can only see an individual user's internal notes when creating or viewing a ticket, I was looking for a way to easily sync the internal notes data from each organization into each user of that organization's internal notes.And then it struck me that it may be easier to modify the new ticket page and the view ticket page to include the organization's internal notes.Here is what I figured out:To view the organization notes for every ticket on the view ticket page, make the following change:Edit this file: include/staff/ticket-view.inc.phpAt Line 262, add the following lines:<!-- Modification Show Organization Notes on Ticket View Page--> <tr> <th>Organization Notes:</th> <td><?php if ($user->getOrganization()) echo $user->getOrganization()->getVar('notes') ?> </td> </tr> <!-- End Of Modification -->Then to view the Organization Notes as you create a new ticket do the following:Modify the following file: include/staff/templates/user-lookup.tmpl.phpAt line 54, add the following code:<!-- Modification Show Organization Notes On Lookup Screen --> <div class="clear"></div> <table style="margin-top: 1em;"> <tr> <td colspan="2" style="border-bottom: 1px dotted black;"><strong><?php echo __('Organization Notes');?></strong> </td> </tr> <tr><td colspan="2"> <?php if ($user->getOrganization()) echo $user->getOrganization()->getVar('notes'); else echo __('User has no organization'); ?> </td> </tr> </table><!-- End of Modification -->Let me know if you find any unintended bugs with this code. So far it seems to be working great in my testing.