The devs seem to be the only ones who know when they plan to release the next version and what it will contain, there has been a suggestion on the forum that there will be a update or a patch in Q1 of 2018 but that's not confirmed.If you look on the github page under the milestone 1.11 you can find the following featuresEmoji supportTime trackingTimezone fixesAdvanced search fixesFurther work on translationsIn the forums and on github there has been alot of requests that would be solved with the custom queue feature that has also been rumored to be included in 1.11Looks like there will not be any additions to the api: https://github.com/osTicket/osTicket/issues/3973#issuecomment-344035737CC and BCC support: https://github.com/osTicket/osTicket/pull/3378But as i've already pointed out these are only speculations based on what info is available, we don't know what will come and when it will.