osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Cron /usr/bin/php /api/cron.php
PHP Warning: mysqli::query(): MySQL server has gone away in /include/mysqli.php on line 192
PHP Warning: mysqli::query(): Error reading result set's header in /include/mysqli.php on line 192
PHP Fatal error: Uncaught exception 'InconsistentModelException' with message 'Unable to prepare query: MySQL server has gone away SELECT A1.* FROM `ost_email` A1 WHERE A1.`email_id` = '0'' in /include/class.orm.php:3134
/include/class.orm.php(1480): CachedResultSet->fillTo(9223372036854775807 in /include/class.orm.php on line 31
Just started getting the above emails. The server has been actively running for several years. I updated the system to latest 1.10.1 on Centos 7. Based on my very limited knowledge, I see the above script is looking for the email id 0 in the ost_email table. I have 3 emails configured with id's 1,2,3 respectively. I have no email with the id=0 thus the error popping up.
To solve this, can I just change my main system email which is id=3 to id=0 or is that going to mess something else up??
Any help would be appreciated. thanks