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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

pwreset.php not working


I have no idea what I have done but I cannot access the pwreset.php link from the Client Login page: (it just sends be back to index.php. Any idea why?

Appreciate any help! Thanks!


  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
  • @ntozier Most of that will not help you help me any better IMHO.

    I might have misplaced some php code.

    1. I try login as client at
    2. Password fails (on purpose to test this ofc)
    3. "Forgot Password" link shows, if I hover the link the URL says ""
    4. I click that.
    5. I get redirected to

    What files are doing this redirect and what might I have done wrong to get this problem?
  • I would back up the site.
    download the distribution archive 
    and restore your site to default.  
    If it starts working again then you know its your misplaced code.

    I have no idea what might be redirecting you.  You would have to search the code base for /pwreset.php
  • I don't remember the thread now, but i remember that there is a setting that suggests that it's only for agents to reset their passwords but it's actually for users, check if you've that disabled/enabled.
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