osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email Notification on Ticket Status change
I am using osTicket v1.10.1. I am looking for an email notification template for notifying the user of ticket status change. Eg: If the Agent close the ticket then closed email notification should be sent to the user. If Agent resolves the ticket then resolved email notification should be sent to the user.
Please suggest possible option for the same.