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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Multiple Customers


I have installed a copy of the latest version of osticket. 

What I want to know is I have multiple customers. 

Does this software allow you to show tickets only for specific customers. 

Also, can the customer see tickets that only apply to their business? 

The idea would be - I set up one generic email address (eg: and they email queries / complaints in. 
If they are emailing from then the ticket is allocated to business 1.  
Someone from another business emails in  from and their ticket is allocated to business 2. 

Thanks in advance. 


  • Users (customers) can only see their own tickets, unless you setup an organization and let them see tickets from their organization.
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