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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Posr Reply email

Hi All,

When I have recieved an email to our support it will generate a new ticket. For example let's think mkl@gmail.com has sent an email to our support. It will generate a new ticket. When I am going to reply to that mail under To: it shows me 2 options.Do not email reply and the mkl@gmail.com. If I want to send that reply to lakmal@yahoo.com how do I do that?

Comments

  • Server Information
    osTicket Versionv1.10 (901e5ea)  Upgrade— v1.10.1 is available
    Web Server SoftwareApache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips PHP/5.6.31
    MySQL Version5.5.52
    PHP Version5.6.31
  • You can either add them as a collaborator in which case both emails would get the reply, or you will have to edit the ticket and change the user to a user with the other email address. 

  • Ok. Got it .Thanks
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