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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

URL under link change the variable and doesn't work

Hi again crew!

I'm working with this distribution:
- CentOS 7.5
- PHP 5.6
- MariaDB 5.5: InnoDB
- Osticket 1.9.9
- Language Pack: Spanish
- No Mods.

I have a issue like this:
http://osticket.com/forum/discussion/77348/resolved-1-9-link-in-customer-email-not-working

I have a predefined answer with a little text and a link

Click <strong><a href="http://surveys.speedtelematics.com/index.php/381997/newtest/Y?S1H1=%%7Bticket.number%7D&amp;S1H2=%%7Bticket.email%7D&amp;lang=es">HERE</a></strong>.<br>
<br>

When I save the url in href tag, this changes. The correct url should be this:
http://surveys.speedtelematics.com/index.php/381997/newtest/Y?S1H1=%{ticket.number}&amp;S1H2=%{ticket.email}&amp;lang=es<br>

So, the link doesn't work.

I saw that this issue was fixed and I test that my class.thread.php is the right version.

How can i solve this?

Thanks in advance.

Comments

  • Have you looked at the template in the DB to see if it is correct?

    Edit in the DB directly and I think that you might be good to go.  I think that the WYSIWYG editor is borking it or something.,
  • Mmmmm.... good idea ;)

    I'm going to try and i will come back with the feedback.

    Thanks, one more time, ntozier :)
  • You are good men. Works!

    It isn't a "nice solution" but it's a solution! hahaha

    Thank you very much.
  • Very welcome. :)
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