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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Kicking out an agent that is viewing the ticket?

version 1.9.12

OK, so have had this situation happen a couple times where I see a ticket and go to it to read whats going on while I'm learning, but the boss is trying to respond and can't until I'm out of it. So is there a way of kicking me out so he can work the ticket and make responses?

Thanks,

S


Comments

  • Q: So is there a way of kicking me out so he can work the ticket and make responses?
    A: No.

    But you could shut off collision.
    Admin panel -> Settings -> System -? Collision Avoidance Duration: 
    set to 0.
  • Thank you!
  • Very welcome. :)
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