osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Kicking out an agent that is viewing the ticket?
OK, so have had this situation happen a couple times where I see a ticket and go to it to read whats going on while I'm learning, but the boss is trying to respond and can't until I'm out of it. So is there a way of kicking me out so he can work the ticket and make responses?