osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New Ticket Alert template MOD
I am trying to modify an email template so that you can tell where the ticket came from. We have many locations and the ticket on the console is fine. I can put whatever I like for a field and it will display, not so with the new alert form. Its so generic, name, email and problem. I need to know where it came from! Why cant I have a variable for the address, its not there. Name doesnt work for me neither does the email as the tickets are usually created by users whom use a generic kiosk coming from a generic email address. So if I'm off site all I get is a generic email with limited info. This has to be a very common problem? Otherwise I am very happy with osticket.