hi,in the criteria rule is possible to be added the ticket status as option ?
will be usefull for who has a custom ticket statusthanks
sorry i wrote it in a wrong thread!!
Ticket Filters fire at ticket creation... so that ticket a. wouldn't have a status yet, and b. would nearly always be open unless you have another filter setting it to something else, or the email default something else.
Ι understood . I thought they were running a crontab base.
Ιt would be useful to have filters that would run after tickets creation!
Thanks!
It would be useful, but I'm not aware of it being a planned feature at this time.