osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have manage to hide most of the field in the new ticket form
1) how to removed the pop new user search
2) how to remove the code searching for the email "name"...
my server is too slow, it takes around 8sec to load the name
3) auto display the new ticket form (basically subject and message)
without selecting help topic. optional so long as it does not search
for the email "name"