osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
which fetch time is valid ? cron time or imap time ?
I set imap fetching time in the admin setting with 5 minute and 30 emails, and I also set cron task with following code:
*/1 * * * * nobody /path/to/php /path/to/api/cron.php
so as the result, the sytem will fetch email every 5 minutes or 1 minutes? thanks!