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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

ERR_CONNECTION RESET

The osHelpdesk ticketing system (version v1.10 on Win server 2008R2, PHP Version 5.4.31) has been working properly for 4 months until last night. Error message that I get is ERR_CONNECTION_RESET.
Strange situation since other services (eg Intranet portal) is working properly.

Error log says this:
[03-Jan-2018 13:53:37 UTC] PHP Warning:  assert(): Assertion failed in C:\xampp\htdocs\helpdesk\include\class.orm.php on line 1788
[03-Jan-2018 13:53:37 UTC] PHP Fatal error:  Function name must be a string in C:\xampp\htdocs\helpdesk\include\class.orm.php on line 1815

Server error log:
Faulting application name: httpd.exe, version: 2.4.10.0, time stamp: 0x53ca50ea
Faulting module name: php5ts.dll, version: 5.4.31.0, time stamp: 0x53d003ab
Exception code: 0xc0000005
Fault offset: 0x000a3de1
Faulting process id: 0xf38
Faulting application start time: 0x01d3849fa134d68d
Faulting application path: C:\xampp\apache\bin\httpd.exe
Faulting module path: C:\xampp\php\php5ts.dll
Report Id: e9c99c0f-f092-11e7-9db9-000c29d37a7f


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Comments

  • The webserver appears to be rejecting the connection.  Are you running a firewall?  or something like mod_security?  Have you checked your firewall?

    Your PHP is really old. I do not think that v1.10 has never run on PHP 5.4. I'd recommend that you upgrade PHP and I would recommend 5.6.

    You haven't told us what webserver software your running.
  • I reinstalled XAMPP with PHP5.6.
    Made database migration via phpmyadmin and now it works.



  • So then should I close this thread?
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