a logn time (as many issues) bug now solved when real path are away of root web server: https://github.com/osTicket/osTicket/issues/1296 of course "developers" (what?) dont know what are a "aliasing" so i posted for info: https://httpd.apache.org/docs/2.4/mod/mod_alias.htmlPROBLEM DESCRIPTION: when use aliasing in server for PROFESSIONAL setup (real path are away of root web server), the call to http://server/osticket/setup fails and redirect to http://server/setup insteadSOLUTION HERE: the following chnages solve the situationdiff --git a/bootstrap.php b/bootstrap.phpindex e65a096..fa5028b 100644--- a/bootstrap.php+++ b/bootstrap.php@@ -136,7 +136,7 @@ class Bootstrap { Http:(500, 'Please rename config file include/settings.php to include/ost-config.php to continue!'); } elseif(file_exists(ROOT_DIR.'setup/'))- Http:(ROOT_PATH.'setup/');+ Http:($_SERVER.'/'.$_SERVER.'/setup/'); if(!$configfile || !file_exists($configfile)) Http:(500,'<b>Error loading settings. Contact admin.</b>');