See video of the issue. This is a pretty big problem since some of our clients provide passwords that contain brackets. We cannot update fields or post internal notes.https://drive.google.com/file/d/1tJ4u1v73Er8o_1KCn9IWIznlgZ07QrM2/view?usp=sharing
This is because of the library htmlawed you can read on how to change the behaviour here http://forum.osticket.com/d/discussion//bug-sanitzing-with-hmlawed-redactor-and-js-code-tag-in-frontend-is-ignored-and-will-be-rendered