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Problem in adding new custom list in ticket form.
This is my osTicket version: "System Settings and Preferences — osTicket (v1.10)"
I would like to ask why I cannot display my module drop-down list in the ticket form?
Here are my steps that I already did in order to display module drop-down list.
1. Admin panel > Manage > List > Add New Custom List
2. Fill in all details required in the definition tab and properties tab.
3. Click add list.
4. Admin panel > Manage > Forms > Ticket Details.
5. Add new label called 'Module' and arrange it at the top of 'Issue Summary' label.
6. Click save changes.
Then, I went to ticket form in agent panel, there is no 'Module' field appeared in that form. So, what should I do? Is there any step that I miss? or do I need to change add anything at backend code?