Hopefully someone can provide a few pointers. When an end user creates a ticket though the web portal, a ticket acknowledgment is sent to the end user but nothing is sent to the admin or agent. The admin account and agent is the same person because this is a new installation.I've tried the followingSMTP is working and I've tested it using the diagnostics pageTicket Settings > Autoresponder > New Ticket is checkedAlerts and Notices > enabled, admin email and departments members/manager is checked Teams and Departments all have the one Agent listed as a memeberThe agent has admin status and all access