View user phone number without clicking on their name, like previous versions of osticket. Still not sure why this was removed but here is the modHow to install the mod Very simpleOpen includes/staff/ticket-view.inc.phpSearch for (or go to line 361) if (!strcasecmp($ticket->getSource(), 'Web') && $ticket->getIP()) echo ' <span class="faded">('.Format:($ticket->getIP()).')</span>'; ?> </td> </tr>And add the following <tr> <th> <?php echo __('Phone'); ?>: </th> <td> <?php echo Format:($user->getPhone()); ?> </td> </tr>