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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Searching for Collaborators

Hello all,

We upgraded from version 1.9.12 to version 1.10.

In the 1.9 versions we were able to search for Collaborators using our name that appears on the left side of our email address. Like "jane.doe".

This does not work in the 1.10 version. I have tried "jane doe" and "doe".

Any suggestions on how to get the Advanced Search to find this information?

Our setup:

osTicket Version v1.10 (901e5ea) Upgrade — v1.10.1 is available
Web Server Software Apache/2.4.6 (CentOS) OpenSSL/1.0.1e-fips mod_fcgid/2.3.9 PHP/5.4.16
MySQL Version 5.5.40
PHP Version 5.4.16


  • I am unable to replicate this report in my 1.10.1 installation. (although I am running IIS 8.5/PHP7.0)
    Are you getting any errors in your php error logs or Apache error logs?
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