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Modifying subject/description automatically based on email body.
I am getting a automatically generated email from an automated system to open a ticket. So far, I have not been able to convince them to change the mail message.
The subject line is nearly generic. The actually good info is in the body of the message. It would take some parsing to be useful.
If possible, what would be the best way to modify the subject on the fly from the osTicket side? Either some sort of plugin? Api to parse open tickets w/ generic subject and modify them?
I'm also looking at intercepting the mail and changing it there... but more parts to break.