pretty much fixed!used ntozier's suggestion about 'default locale' has got info in 'Log Date' column.changing back to 'advanced' date&time format makes the problem reoccur; log date column is empty.i
don't remember changing the source files from our original 1.9.x
install in late 2015 when we first trailed OSTickets. from what i
remember, it worked perfectly well out of the box so no reason to mod it
(other than the official LDAP authentication plugin). Since I knew
there were updates, i simply upgraded it to 1.10.1 via the
install/upgrade options last week so not sure if the problem existed on
1.9.x, or if it's related to 1.10 upgrade.It has made me a bit suspicious on what else we might find down the road, so since we don't
currently have OSTickets deployed live, i might wipe it and start fresh.