Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Create ticket in each department when piping email (CC contains department emails)

We have multiple departments setup with their own piped email address.

Often a customer emails in and CC's the different departments. Currently osticket creates a ticket in the first department and then ignores then rest.

I understand that this is a feature to prevent duplicates... but in our case we would rather have duplicates as each department needs to deal with a different issue in the email.

Thanks for the assistance.


Sign In or Register to comment.