osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Using same login for multiple shared mailboxes
I would like to set up multiple shared mailboxes on my Office365 server for different osTicket departments. Shared Mailboxes on Exchange and O365 don't have their own usernames and passwords to login to them, they are logged into by users that have read/send access granted to them. Unfortunately, osTicket doesn't let you set up two mailboxes with the same login, which I don't understand.
ClientSupport@example.com, CorpSupport@example.com and Facilities@example.com are all Shared Mailboxes on the server. Each could be set up to automatically assign the correct Department and Help Topic based on the email address alone. osTicket@example.com is a user account has permission to read and send-on-behalf on all three mailboxes, but I can only set up my osTicket instance to log into one of these with that user; setting up a second account returns the error "Host/userid combination already in use."
Is there a way to do this that I'm not seeing, or is this just an arbitrary limitation that could be removed?