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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Master-Slave configuration

Hi, I have an Amazon Aurora RDS Cluster (Master-Slave) but I'm having problems to get osTicket (v1.10) to work with it.

All the queries are sent to the Master.

Is there a config in osTicket that allows the selection of which database use to insert or select?

Thank you all


  • I've never used "Amazon Aurora RDS Cluster". Is it MySQL or MariaDB?

    You tell it what server/db/credentials when you setup osTicket initially.  So I don't really understand your question.
  • It's a MySQL compatible engine.

    I'll put it this way, is there an option to configure a master-slave database structure in osTicket?
  • master-slave configurations are handled at the server level, not the application level.  So no.
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