osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
notifications sent from wrong mailaddress
I noticed that mails to agents "should" be sent by "helpdesk-alerts@domain" (my config
But they are not. They are sent by "helpdesk@domain" ...
thus giving some noob agents the possibility to reply to that alert mails .... pfffff
What is the correct way to send notifications to agents ?