"second custom field for post reply section, is it going to be implemented with the next release? "I have no idea what you mean by this. I'm not aware of any plans to add something like this."any other idea how i can have extra column "closed dateby agent" that is manually selected by agent?"You can add a text field to Ticket Details, and mark it as required before a ticket can be closed.Then the agent would have to edit the ticket and enter the information before closing the ticket.