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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can not remote tickets in v1.10

Using

osTicket (v1.10)

I open the dashboard, delete some tickets, a modal dialog is shown with question: Are you sure you want to DELETE selected tickets?.

I press Delete and a message is shown - Successfully deleted 2 selected tickets.

After a couple of minutes these tickets appear again.

There is nothing in the error_log file. What should I do

Comments

  • edited November 22
    Here is the information from the Intofmation page










































































    osTicket Version v1.10.1 (9ae093d)
    Up to date
    Web Server Software Apache
    MySQL Version 10.1.29
    PHP Version 5.6.30
    PHP Extensions
    gdlib Used for image manipulation and PDF printing
    imap Used for email fetching
    xml XML API
    xml-dom Used for HTML email processing
    json Improves performance creating and processing JSON
    mbstring Highly recommended for non western european language content
    phar Highly recommended for plugins and language packs
    intl Highly recommended for non western european language content
    fileinfo Used to detect file types for uploads
    APCu Improves overall performance
    Zend Opcache Improves overall performance
    PHP Settings
    cgi.fix_pathinfo
    "1" is recommended if AJAX is not working
    date.timezone
    Europe/Sofia
    Database Information and Usage
    Schema db_name (localhost)
    Schema Signature 98ad7d550c26ac44340350912296e673
    Space Used 654.55 MiB
    Space for Attachments 682.37 MiB
    Timezone EET (Interpreted as Europe/Helsinki)
  • You are using IMAP or POP to collect email right?
    What do you do with the emails after they are collected?
    My guess is nothing.
    So osTicket would collect the emails and open new tickets for them.
  • Hmm. well they were moved, but it seems they were moved to INBOX. Which is kind of a loop. Thanks.
  • :)

    Very welcome.
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