osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hi, everyone. Right now, I am using OSticket v1.10 my clients have created/generated/raised several tickets and our agents are replying to/closing those tickets successfully. Every month one of our staff exports closed tickets (to CSV format), for the whole month and sends them for billing. The issue/problem arises here. Our staff is able to export (to CSV by clicking on the 'Export' link at the bottom of the 'Tickets' page) all the tickets from agent panel - agent is also admin here - [ Open(1759) Answered(211) MyTickets(211) Overdue(1894) Closed ] the number of 'Closed' tickets is not displayed, but when clicked on the 'Closed' link at the top of the page the Tickets are being listed and at this point (closed tickets list) if clicked on 'Export' link an error occurs: A blank page some times with '504 Gateway Time-out
The server didn't respond in time' message and at some times 'Page Not Found' error. This happens only with Osticket v1.10.
What could be the problem? I'm confused coz the Tickets (irrespective of number of tickets) from other links 'Open - Answered - MyTickets - Overdue' are being exported to CSV without any problem/issue. The issue is only with 'Closed' tickets link and its listing page. Please suggest, are we doing anything wrong here, or is it a problem/bug with v1.10?