osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Unfortunately we have some agents claiming a ticket while an other agent is still working on it.
I know, we should educate our agents, but, it still happens and I don't like it.
Is there a possibility to prevent claiming while a ticket is already assigned ?
And, for example, allow only admins or group-leaders to re-assign ?