osTicket v1.10 (Latest Release)
It looks like you're new here. If you want to get involved, click one of these buttons!
In this Discussion
osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
[resolved] User defined priority
edited November 2017
I'm looking for a way to allow my users to enter a priority when they enter a ticket. Is this possible? I did a little searching and found this discussion
, but it's from an older version and I don't see that option now.
Please help us to help you by reading and following the posting guidelines located in this thread:
Please read before requesting assistance
. The more information you give us the better we will be able to assist you. Thank you.
Version of osTicket?
Up to date
Web Server Software
Apache/2.4.4 (Win64) PHP/5.4.12
Manage -> Forms -> Ticket Details
Do you see Priority Level?
Click on the Config button.
Click on Settings.
Tick Visible for EndUsers
Tick Editable for EndUsers.
add Priority Level
in Type select Priority Level.
Click Save Changes.
You may need to click the Config button again after to ensure that the correct permissions are selected for the field.
Thank you. This is what I was looking for.
Should I mark this as resolved and close it?
This discussion has been closed.
Powered by Vanilla