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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] User defined priority

edited November 2017 in General Discussions
I'm looking for a way to allow my users to enter a priority when they enter a ticket.  Is this possible?  I did a little searching and found this discussion, but it's from an older version and I don't see that option now.


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    Version of osTicket?
  • I apologize.

    osTicket Versionv1.10.1 (9ae093d)
    Up to date
    Web Server Software Apache/2.4.4 (Win64) PHP/5.4.12
    MySQL Version 5.6.12
    PHP Version 5.4.12
  • Manage -> Forms -> Ticket Details
    Do you see Priority Level?

    If Yes,
    Click on the Config button.
    Click on Settings.
    Tick Visible for EndUsers
    Tick Editable for EndUsers.
    Click Save.

    If No.
    add Priority Level
    in Type select Priority Level.
    Click Save Changes.
    You may need to click the Config button again after to ensure that the correct permissions are selected for the field.
  • Thank you.  This is what I was looking for.
  • Very welcome. 

    Should I mark this as resolved and close it?
  • Yes please.
This discussion has been closed.