osTicket Version: v1.10.1 (9ae093d) — Up to dateWeb Server Software: Apache/2.4.7 (Ubuntu)MySQL Version: 5.5.58PHP Version: 5.5.9-1ubuntu4.22PHP Extensions: gdlib, imap, xml, xml-dom, jsonDear all,a ticket in our system shows strange behaviour: while some agents can see and edit it, the admin (me) can't: searching for the ticket number on the tickets-page I get "There are no tickets matching your criteria.".Opening URL ...support/scp/tickets.php?id=807 shows "Access denied. Contact admin if you believe this is in error"Any hints on that?Best Regardsbrk