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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem with the Return Value of Typeahead List

Greetings to the great osTicket Community! Thank you for accepting me in your Forum!

I have created a list of e-mails and I have set the Type of the respective field in the "Contact Information" form to this custom list.
I choose the "Typeahead" widget in the field setup and the list works perfectly but when I select a value from the list, the form doesn't seem to keep this value. That is, when I submit the form, a message: "field 'email' is required" appears and at the same time the selected value is on the field.

This problem is prevalent to all lists that use the "Typeahead" functionality. For example, when I configure the return email messages as an Administrator, when I use a variable with more options (e.g. %{}) when I press the dot after "company", a Typeahead list appears with the available properties, but when I select one, it doesn't appear on the message. I have to type the whole variable and ignore the Typeahead list.

My installation:
osTicket Version: v1.10.1 (9ae093d)
Web Server
Apache/2.4.25 (Debian)
PHP: 7.0.19-1

Thank you in advance for your help!


  • Hello again,

    it seems that the problem is not at the typeahead widget but during the creation of the  new user.
    The User Form posts the right, selected values from the typeahead lists (I debugged it with Firebug), but somewhere after the click on "Add User" the value of the "email" field becomes empty and is not inserted in the database (table: ost_user_email).

    Any ideas?

    Thank you in advance!

  • I've reported this thread to the devs.  While we wait for one of them to take a look can you provide a screen shot of your Contact Details form?
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