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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] osticket 1.10 pop up blank

New install of 1.10 Everytime I hover over "?" the help / tip pop up block comes up blank and when i trying to delete tickets same blank block appears.
osTicket Versionv1.10
Web Server Softwarenginx\1.10.3
MySQL Version14.4\distrib 5.7.20
PHP Version7.0 


  • edited November 2017
    nginx config
    server {
    listen 80;
    server_name xxxxxx;

    root /var/www/html/osticket/upload/;

    access_log /var/log/nginx/access.log;
    error_log /var/log/nginx/error.log;

    index index.php;
    client_max_body_size 2000M;
    client_body_buffer_size 100M;
    client_header_buffer_size 10M;
    large_client_header_buffers 2 10M;
    client_body_timeout 12;
    client_header_timeout 12;
    keepalive_timeout 15;
    send_timeout 10;
    gzip on;
    gzip_comp_level 2;
    gzip_min_length 1000;
    gzip_proxied expired no-cache no-store private auth;
    gzip_types text/plain application/x-javascript text/xml text/css application/xml;

    set $path_info "";

    location ~ /include {
    deny all;
    return 403;

    if ($request_uri ~ "^/api(/[^\?]+)") {
    set $path_info $1;

    location ~ ^/api/(?:tickets|tasks).*$ {
    try_files $uri $uri/ /api/http.php?$query_string;

    if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
    set $path_info $1;

    location ~ ^/scp/ajax.php/.*$ {
    try_files $uri $uri/ /scp/ajax.php?$query_string;

    location / {
    try_files $uri $uri/ index.php;

    location ~ \.php$ {
    fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
    include fastcgi_params;
    include snippets/fastcgi-php.conf;
    fastcgi_pass unix:/run/php/php7.0-fpm.sock;
    fastcgi_param PATH_INFO $path_info;
  • This post slightly contradicts itself.

    You say new install of 1.97 (which I presume you mean 1.9.7 and have no idea why you would install such an old version).  You say later you are running 1,10.  This I can work with.  But now I have no idea what you mean by "new install of 1.97".

    As far as the ?'s and blank pop ups this is your server failing AJAX requests. nginx is not a support webserver for osTicket.  It will not work with out configuration changes.  I would highly recommend that you head over to and read and follow the numerous nginx issue reports there.
  • Sorry version is 1.10 stable
  • Well changining my webserver to apache2 fixed this problem
This discussion has been closed.