osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Offline mode shuts off agents as well
I'm using OST 1.10.1 and the wanted to switch to "Offline" mode for the user setup time period.
The user page nice went down to offline with predefined message.
When one of the agents wanted to log in via scp page, she received a "system is offline" message.
I can log in with my admin account.
Is it a known bug? Or a permission problem?