Hello,I am sorry, I didn't provide you with more data. Attached is the screenshot with system info and an issue itself again.The suspect is the procedure that pipes e-mail message into ticket thread. If the message was sent from outlook as html with emoticon inside, it looks osticket for some reason cut the message right on the emoticon living <div> tag unclosed. The rest of the messages are nested in this unclosed <div>.Thank you,Sergi