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Access denied for admin user in OSTICKET 1.10.0


I installed OSTICKET, version 1.10.0 on a Windows 2012 R2 server with XAMPP, running php 7.0.24. 

The setup was completed successfully, but when I login with the initial admin account created, I receive an access denied message. I did ensure that the session in php.ini is enabled and I also did a password reset on the admin account, using MD5 etc.

Please help

Your assistance is highly appreciated.


  • It might help if you shows us the actual error.
    You might try down grading php to 5.6, and reinstalling 1.10. Or try not using XAMPP.
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