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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

backup Osticket config, database and update to v1.10.1 - with IIS platform


we are updating our Osticket from v1.10. to v1.10.1 and are little afraid of this.

We have been working with v1.10 some time and it is important to have the configuration untouched (agents, permissions, rules, ...) and tickets database, so any tips, suggestions, step by step instructions are very welcome.

1. how to backup Osticket configuration if we use platform IIS ver. 8.5.9600 
2. how to backup MySQL database 5.5?
3. how to update Osticket from v1.10 to v1.10.1 with the same platform IIS ver.8.5.9600, MySQL 5.5, PHP 5.6.31?

We haven't found any instructions for this when IIS platform is used.

Thank you in advance and I apologize for simple questions, since this is not my domain and I am just forwarding our IT guy's questions.



  • There are no database changes between 1.10 and 1.10.1 which makes upgrading really easy.

    These instructions are for 1.9.x to 1.10 but they don't really change between versions.  You would simply skip step 6, since that step wont trigger.  How you backup your include/ost-config.php and your database is really up to you but the article makes suggestions for the DB.

    note: I run IIS 8.5, MySQL 5.5.x, and PHP 5.6.x
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