Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Autoclose

I have a particular help topic when people fill out a custom form that I would like that ticket to Autoclose as it is an information only.

Is there a way to accomplish this?

Comments

  • Admin panel -> Manage -> Ticket Filters

    Under Filter Rules:
    Topic ID = the idea that you want to close. (I beleive that this is the topics id #)

    Under Filter Actions:
    Set Ticket Status: Closed.
Sign In or Register to comment.