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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Not taken Server IP address when using API key

Hi All,

I am calling Osticket server using API key for creating ticket and authentication. If I create the ticket using my local machine(my system public IP address) - its working fine. But I placed same code into the live server and I configured the IP address(server IP) and the respective key in the API call. But throws an error like"Valid API key required".

Can someone me resolve this issue.

Advanced thanx. 


  • This does not appear to be a Suggestion and Feedback.  Moving to Troubleshooting and Problems.

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    Maybe you need to make an API key for the for the live server?
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