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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

limit number of open tickets for certain users

edited October 2017 in Mods and Customizations

I am using Osticket v1.10 and am in need to have number of open tickets limitation per specific users. For 20 specified users I would like to have limitation of 1 open ticket per user. For other users, there is no limitation. 

There is this option which is global setting for all users. Has anyone done this? I suppose it should be manually programmed...



  • I haven't, and I am not aware of anyone else that has.  You would have to alter the core files for that to happen.
  • Ok, thank you.
  • Very welcome.  Hopefully someone else will be able to point you in the right direction.
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