osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
limit number of open tickets for certain users
I am using Osticket v1.10 and am in need to have number of open tickets limitation per specific users. For 20 specified users I would like to have limitation of 1 open ticket per user. For other users, there is no limitation.
There is this option which is global setting for all users. Has anyone done this? I suppose it should be manually programmed...