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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Reduce SLA period below one hour

Hi there, 

Is there any way I can reduce the support SLA before escalation - current minimum is one hour?
If I edit the DB entries for the SLA packages and put 0,5 / 0,2 to represent 20 minutes, 30 minutes - would this have any adverse effects? 

Many thanks,
Neil Skea

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