For the Ticket Print issue, Edit the file include/staff/templates/ticket-print.tmpl.php and change line 111 from:Format:(Misc:())to:Format:(Misc:())and line 120 from:Format:(Misc:())to:Format:(Misc:())Make these changes, re-test, and let me know if that fixes it for you. If so, I'll make a pull request to update the core codebase so that all future release include the fix. Cheers.