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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Custom Form - Login

Hi,

What variable I need to use to get Login (not name or surname) in my custom form ?

Comments

  • You dont?

    Forms allow you to make new variables (and the type of field that you want to associate with that variable)
  • so there is no way to obtain (for inner only staff) user login ?
  • You can make any form fields you want.
  • Yeh I know, but how to obtain user login...
  • add a custom text field to the Ticket Details form and ask them for their network login?
  • but why ? This is already inserted thx to SSO...

    I just need to obtain this and don't know how... I thought that this is already variable....

    but why ? This is already inserted thx to SSO...

    I just need to obtain this and don't know how... I thought that this is already variable....



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  • @kafej I'm not really following. Are you wanting to pull the User's username into an Email Template?
  • yeh, exactly this is what I want to do ;)
  • /facedesk
    That's not even remotely what you asked how to do...  However it does not change the answer.  
    That is not available in a variable for inclusion in sending an email via email templates.
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