osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Customize work time statistics
i'm testing the demo of OSticket version 1.10, and one of the
things missing is the ability to have actual working time
I would like for each ticket a custom field where every
agent writes the exact time employed to close it. I mean only the actual
working minutes. And use this value to have work time statistics over a
given period of time.
For example, in one day I have these tickets.
Ticket 1 - Agent X - Help topic "Sample A": 10 minutes
Ticket 2 - Agent Y - Help topic "Sample A": 30 minutes
Ticket 3 - Agent X - Help topic "Sample B": 10 minutes
I would like to have daily statistics (or a specific time period) of this type:
Agent X: 20 minutes of work
Agent Y: 30 minutes of work
Help topic "Sample A": 40 minutes of work
Help topic "Sample B": 10 minutes of work
Can anyone tell me if it is possible to do such a thing in the open version of OSTicket?