osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I've recently installed osTicket v1.10.1 on an Ubuntu 14.04 server. I am monitoring roughly 30 email addresses - all linked to a unique department/subdepartment. I would like agents to be able to transfer a ticket from one department to another without losing track of it. By this I mean - we get hundreds of emails to certain of our email addresses. I would like the destination team to know when a ticket needs to be actioned by them. Would it be better to assign to a team or transfer to a department. The agents in one department do not necessarily have any rights in the destination department. I had one ticket being assigned to the destination team and it does not appear in anyone's view (not under My Tickets/Answered/Open), yet it is under "My Tickets" on the sending agent's list.
Any help would be appreciated.