Hi,
Since updating to RC6 from RC4 we have noticed an obvious bug: the imported ticket has the formating header from the email as part of the text.
EG:
/* Font Definitions */
@[deleted]
{font-family;
panose-1 0 0 0 0 0 0 0 0 0;}
@[deleted]
{font-family;
panose-1 0 0 0 0 0 0 0 0 0;}
@[deleted]
{font-family;
panose-1 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin;
margin-bottom:.0001pt;
font-size.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language-US;}
a, span.MsoHyperlink
{mso-style-priority;
color;
text-decoration;}
a, span.MsoHyperlinkFollowed
{mso-style-priority;
color;
text-decoration;}
span.EpostStil17
{mso-style-type-compose;
font-family:"Calibri","sans-serif";
color;}
.MsoChpDefault
{mso-style-type-only;
font-family:"Calibri","sans-serif";
mso-fareast-language-US;}
@[deleted] WordSection1
{size.0pt 792.0pt;
margin.85pt 70.85pt 70.85pt 70.85pt;}
div.WordSection1
{page;}
>
<!<>>
I remember seen a posting some time ago on this forum where something similar was mentioned as a bug in the UTF-8 and non.latin chars.
But this headerinfo appears on all new tickets, including blank ones.
Hope someone can figure it out...